Customer Service

Shipping & Delivery
We process orders from our warehouse within 1-3 business days on average. Shipping times depend on the shipping method you choose. Please note delivery times for shipping methods listed below our not guaranteed services except for UPS 3 day select. 
Shipping Methods:
  • free shipping: 2-7 business days
  • USPS First Class Mail: 2-7 business days
  • USPS Priority Mail: 1-3 business days
  • UPS Ground: 2-7 business days
  • UPS 3 Day Select: 3 business days
Privacy & Security
For our privacy policy visit 


Returns & Replacements
We do not accept returns on e-liquid, electronic cigarettes, atomizers or tanks, mods or accessories. If you receive a item DOA (dead on arrival), damaged, or otherwise defective please contact us at Returns are accepted on a case by case basis.


All orders must be placed via We do not accept phone orders for retail orders unless you are having technical difficulties using our website. 


Payment & Pricing 
We accept visa, mastercard, discover, and American Express credit/debit cards. All prices are listed in USA currency so please keep this in mind when ordering with an international credit/debit card. 


Viewing Orders
Orders can be viewed online by simply logging into your account at You will be emailed your tracking number for all orders shipped. You can contact us for more information on your order including tracking numbers.


Updating Account Information
To update your account information log in to your account at


Contact Us
Contact us at